Items purchased during our Flash Sale offer can only be returned for either a store credit or exchange. Orders placed before or after our Flash Saleevent cannot have the discount applied to their order. 

SHIPPING

Please allow an additional 3-5 days for our team to dispatch your order. Normal shipping timeframes apply. Orders from our Flash Sale will be dispatched in order of them being placed. 

For more information regarding shipping, please click here.

RETURNS

Items purchased during the Flash Sale can only be returned for either a store credit or exchange.

For more information regarding returns, or how to make a return, please click here.

It depends on where you are. Orders processed here will take 5-9 business days to arrive*. Due to the new NSW COVID restrictions please allow an additional 5-10 days for dispatch of your order. 

EUROPE | 3-5 Business Days - FREE

ASIA | 3-6 Business Days - 10€

USA | 3-6 Business Days - 10€

EAU | 3-6 Business Days - 10€

REST of WORLD | 3-9 Business Days - 20€

*Please note duties and tax charges might be incurred at checkout depending on shipping location. Check services below for more details.

Please note, due to recent NSW COVID restrictions there will be an additional 2-3 day delay in processing your return. 

We want you to be completely satisfied with your online purchase.

If you change your mind for any reason, you are welcome to return it back to us within 30 days of receiving it. We offer refunds, exchanges and store credits subject to the following conditions:

Item/s must be returned in original condition, unworn, unaltered, unwashed and with their tags attached. If merchandise is returned despite these conditions your return will be sent back to you at an additional charge;

CHRISTMAS PRESENT RETURNS  

Orders placed between the dates of the 1st of December to the 24th of December will receive an additional 2 weeks to return their orders from the date order was placed;

REFUNDS

Full-priced items are eligible for a full refund, unless purchased with Klarna;

KLARNA

Orders placed with Klarna are only eligible for a store credit or exchange;

FULL-PRICED

Full-priced items are eligible for refund, exchange or store credit;

SALE ITEMS

Sale items or items purchased during a flash sale/promotional event are only eligible for a store credit or exchange;

FINAL SALE

Item/s marked as "final sale - no returns or exchanges" cannot be returned. If merchandise is returned despite this policy, items will be sent back to you at an additional charge;

PROMOTIONAL CODE

Orders placed with a promo code that discounts the order (excluding our Welcome 10% Offer) are only eligible for a store credit or exchange;

SWIM

All swimwear must be tried on wearing undergarments, the protective hygiene strip must remain in place and will not be accepted if removed or altered;

GIFT CARDS

Gift Cards may not be returned;

RETURN SHIPPING

We suggest all items are tried on as soon as they are received to ensure you are able to return items within the return’s timeframe. Store-credit notes are valid for 3 years from the date of issue.

We offer international return shipping for $35, please click here to purchase your shipping label. At checkout enter the address the item will be picked up from and once you finalise the order, our team will send you your shipping label. Please note that our Customer Care office hours are from 9am - 4pm AEST and not available over the weekend but will send your label as soon as possible. 

Original shipping charges and duties and taxes are non-refundable and charges for returned items are the responsibility of the customer. POETHICA takes no responsibility for missing incoming deliveries of a return. We encourage you to return your item/s via registered or traceable postal services as return parcels remain the responsibility of the customer until received by POETHICA

PROCESSING TIME FOR RETURNS

We endeavour to process refunds daily but please allow up to 3-5 business days for your return to be processed. You will receive email notification of when our team has received your return and again when it has been processed. 

FAULTY ITEMS

We sincerely apologise for any inconvenience caused by receiving a faulty garment. Please contact our Customer Care team info@sirthelabel.com with your order number and images of the fault and we will work with you to resolve it as soon as possible. 

Please note that faulty items purchased from a POETHICA stockist are required to returned to the place of purchase.

We ship from Australia, so if you’re an international customer you are responsible for customs & duties within your own country. For further information, we recommend contacting your local customs office. POETHICA is legally required to declare the full value paid on shipments and must include an invoice for customs should they require it.

Yes, we offer 30 business day returns on all items. To read our full Returns PolicyCLICK HERE.

PleaseEMAIL USwith your order number and style you’ve incorrectly received. Once we receive your request we will insure you receive your original order.

When you’re ready to checkout and are looking at the items in your cart, click proceed to checkout. You will then have the option to add your discount code or promo code to your order. Please note, only one discount code can be redeemed per order.

POETHICA Gift Cards are valid for 3 years from the date of purchase. E-Gift Cards will receive an email notification with code to use at checkout, Physical Gift Cards will have code provided on the back of card.

We are currently accepting the below methods as payment:

Visa

Mastercard

Amex

Paypal

Afterpay

POETHICA® Gift Voucher